SHIPPING/RETURN POLICY

SHIPPING AND HANDLING CHARGES

Shipping and Handling Charges are calculated and billed at time of transaction. Other terms and conditions may apply to special orders including freight collect, export orders, hazardous materials or special handling. Any extra charges incurred for additional services such as customer’s carrier or special handling by the carrier, must be paid by the customer. If product is damaged in transit, customer must file claim with the carrier. Items may not ship same day if an ordered item is not available by the time your order processes.  You will receive confirmation once your item(s) has shipped.

RETURN POLICY

An item purchased from Warren Southwest Refrigeration may be returned for various reasons. The Returns Policy outlined below offers a reference guide to assist you with understanding the different classifications of returns and the actions needed to facilitate the return.

General Guidelines

  • Customer must call Warren Southwest Refrigeration Customer Service to facilitate a return
  • Items returned are required to be unused and in selling condition
  • Custom or Special Order Items may not be returned or cancelled
  • Restocking fees may be charged
  • Electronic items cannot be returned
  • Warren Southwest Refrigeration retains final managerial discretion to accept or not accept any return

Returns Classifications

  1. Warren Southwest Refrigeration / Manufacturing Error
  • Warren Southwest Refrigeration retains accountability for providing the customer credit for the returned item
  • No Restock Fee is charged
  • Warren Southwest Refrigeration retains final discretion if we choose to have the item shipped back to Warren Southwest Refrigeration
  1. Customer Error or Cancel
  • Customer is responsible for the payment of freight for the return of the item
  • Warren Southwest Refrigeration is not responsible for return items damaged in transit. Customer is required to file claim with carrier
  • Returns Date Range begins with the Date of Delivery as the starting point
  • Warren Southwest Refrigeration retains final managerial discretion as to the qualification for the return of an item

Restock Fee Rate

  • Returns Date Range                              Restock Fee Rate
  • 0 – 30 Days                                                        15%
  • 31 Days or Greater                                           Non Returnable
  • Sales

    If you’re in need of commercial refrigeration or restaurant and convenience store equipment, contact us to talk to one of our sales team members. With over 20 years of knowledge and experience in commercial refrigeration, our sales team will be able to assist you and answer any questions to help you move forward with your project.

  • Design & Planning

    The layout of your store highly influences customer behavior. Our team is capable of planning and designing your store to drive sales while providing an enjoyable customer experience.

  • Installation

    With 30 qualified installation crew members we guarantee to get the job done in a timely manner. No matter the circumstances, we’re able to provide the results you’re looking for.

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